About us

Primary Care 24 is a Social Enterprise, delivering a range of Urgent and Primary care services to just over 1.3 million people across Halton, Liverpool Knowsley, St Helens, South Sefton, Southport and Formby and Warrington.

Who we are

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively.

The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

Our Mission

To deliver the best quality healthcare to the population we serve, by being the employer of choice in 24-hour Primary Care.

What we do: the services we deliver

We provide both Urgent and Primary Care services ranging from GP Out of Hours to GP Practices and Community services.

of our patients gave us positive Friends and Family rating (‘extremely likely’ and ‘likely’ to recommend service to friends and family)


patient contacts managed at our out-of-hours service


We deliver NHS Primary Care services, covering 1.3 million residents across the whole of Merseyside.


Calls answered within 60 seconds at our Contact Centre

Our values define who we are, what we believe, how we will work and the way that we want our patients to describe the experience they receive. In order to ensure we chose values that were important to all staff, we completed a series of engagement activities, ultimately asking staff to vote on the ones that most reflected what they saw was important. We keep them visible through our branding and this reminds our staff and our patients every day what is important to us at PC24.

Board minutes and papers

Thank you for your interest in PC24. Our Board minutes and papers are confidential and so not posted for public view. However, the Board will provide key information updates as and when appropriate via News items on the website or communications to our staff teams.