What we do

We deliver NHS Primary Care services, covering 1.3 million residents across the whole of Merseyside

How we’re structured

Following the award of a new 5-year Integrated Urgent Care /GP Out-of-hours contract to PC24 and recognising the large geographical area that came with it, we moved to an area-based service delivery model.

The model is split into the following 4 areas:

  • Liverpool
  • Sefton
  • Knowsley and St Helens
  • Warrington and Halton

Primary Care Services

We offer a wide range of Primary Care services operating during daytime hours across Sefton, Knowsley, Liverpool and Halton. These include:

PC24 provides primary care services to a combined patient population of over 20,000 across our 7 GP practices in South Sefton. PC24 has continued to move towards a new model of care across our practices, with a new telephony system being rolled out in 2022.

A nurse-led specialist health screening service provided for asylum seekers who have recently arrived in Liverpool. During 2021, we have continued to strengthen our relationships across the system working closely with Merseycare Foundation Trust, Liverpool University Foundation Trust, Public Health England and a number of charitable organisations to support collaborative working.

We provide GP support to patients who have been temporarily admitted to intermediate care
beds a local nursing home. These patients are assessed by PC24 clinicians, who liaise with the nursing home’s Multi-Disciplinary Team to ensure the patient gets the appropriate care and support.

Integrated Urgent Care

Providing a number of Urgent Care services throughout Halton, Liverpool Knowsley, St Helens, Sefton, Southport, Formby and Warrington.

Knowsley, Liverpool and St Helens
We provide Extended Primary Care Access services to around 750,000 patients, supporting local GP practices to meet the increasing demand on primary care. We provide additional GP and nurse appointments 7 days a week.

Liverpool, Halton, Knowsley, Warrington, Sefton and St Helens.
Alongside our colleagues at NHS 111, we support the provision of the Clinical Advice Service 24 hours a day, seven days a week. Patients who contact NHS 111 with pre-defined conditions, who would usually be referred to an Emergency Department (ED), are now referred to us for a further assessment by one of our team.

Liverpool, Halton, Knowsley, Warrington, Sefton and part of St Helens.
This service operates when GP surgeries are closed, providing telephone triage and face-to-face care for patients with urgent medical needs which cannot wait until their GP practice re-opens. Patients who require urgent medical attention outside of their usual GP opening hours can telephone NHS 111 who will undertake a basic assessment of their clinical need and transfer appropriate cases to PC24 for clinical assessment.

We support a local ED in the Liverpool area by providing additional provisions for patients who present at ED with primary care needs, helping to relieve the overall pressures faced by hospital service.

We work closely with NWAS to provide GP telephone support for paramedics who are treating patients in the community. This service is available to NWAS paramedics 24 hours a day, 7 days a week.