We deliver NHS Primary Care services, covering 1.6 million residents across the whole of Merseyside
How we’re structured
Each of our three services cover various locations across Cheshire and Merseyside, and each service is run by a Head of Service.
Primary Care Services
We offer a wide range of Primary Care services operating during daytime hours across Sefton, Knowsley, Liverpool and Halton. These include:
PC24 provides primary care services to a combined patient population across our 8 GP practices in Sefton and Liverpool.
Our Primary Care Hub is based in Litherland, Sefton, and provides care navigation for all our GP Practice patients.
We provide dedicated nursing care across two nursing care homes in Liverpool, supporting a total of 120 beds. Our experienced team ensures high-quality, compassionate care tailored to the individual needs of residents, contributing to safe, well-staffed environments where health and dignity are prioritised.
Integrated Urgent Care
Providing a number of Urgent Care services throughout Halton, Liverpool Knowsley, St Helens, Sefton, Southport, Formby and Warrington.
Liverpool, Halton, Knowsley, Warrington, Sefton and part of St Helens.
This service operates when GP surgeries are closed, providing telephone triage and face-to-face care for patients with urgent medical needs which cannot wait until their GP practice re-opens. Patients who require urgent medical attention outside of their usual GP opening hours can telephone NHS 111 who will undertake a basic assessment of their clinical need and transfer appropriate cases to PC24 for clinical assessment.
Knowsley, Liverpool and St Helens
We provide Extended Primary Care Access services to around 750,000 patients, supporting local GP practices to meet the increasing demand on primary care. We provide additional GP and nurse appointments 7 days a week.
Liverpool, Halton, Knowsley, Warrington, Sefton and St Helens.
Alongside our colleagues at NHS 111, we support the provision of the Clinical Advice Service 24 hours a day, seven days a week. Patients who contact NHS 111 with pre-defined conditions, who would usually be referred to an Emergency Department (ED), are now referred to us for a further assessment by one of our team.
We support a local EDs in the Liverpool area – one of which is the paediatric streaming service at Alder Hey Children’s Hospital – by providing additional provisions for patients who present at ED with primary care needs, helping to relieve the overall pressures faced by hospital services.
The Paediatric Primary Care Streaming Service at Alder Hey Children’s Hospital is designed to streamline access to helthcare for children and young people, ensuring they receive timely, appropriate care based on their needs. This service directs patients to the best-suited healthcare professional for their specific concerns, reducing waiting times and improving the overall efficiency of care delivery.
We work closely with NWAS to provide GP telephone support for paramedics who are treating patients in the community. This service is available to NWAS paramedics 24 hours a day, 7 days a week.
Community Services
Providing several Community Services across Merseyside.
Liverpool, Halton, Knowsley, Warrington, Sefton and part of St Helens.
This service operates when GP surgeries are closed, providing telephone triage and face-to-face care for patients with urgent medical needs which cannot wait until their GP practice re-opens. Patients who require urgent medical attention outside of their usual GP opening hours can telephone NHS 111 who will undertake a basic assessment of their clinical need and transfer appropriate cases to PC24 for clinical assessment.
We provide GP support to patients admitted to intermediate care beds at four nursing homes, two in Knowsley and two in Southport and Formby. Our clinicians conduct thorough assessments of thse patients and collaborate closely with the nursing home;s Multi-Disciplinary Team (MDT). This ensures each patient received the most appropriate care and support tailored to their individual needs.
We work closely with NWAS to provide GP telephone support for paramedics who are treating patients in the community. This service is available to NWAS paramedics 24 hours a day, 7 days a week.
