I’d like to know…..how to make a complaint, compliment or comment

Your compliments, complaints and comments about PC24 and the healthcare services that we provide are extremely important to us and our values. We are also passionate about supporting you and learning about your experiences as a patient and about the care you received.

 

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All of the information that we receive will help us to connect with our patients and the public more effectively and enable us to make sure that we continue to deliver the best possible services for you. It also means that if we are not operating to our high standards, and are delivering healthcare services that do not meet your expectations, you can alert us at the earliest possible stages.

PC24, like every other organisation enjoy receiving your compliments and, as a responsible healthcare provider, we will work with you to discuss and resolve any issues that may arise, to ensure the best possible patient outcomes.
Here are the services that we are responsible for across Halton, Knowsley, Liverpool South Sefton, Southport and Formby, part of St Helens and Warrington.

  • GP Out of Hours services
  • GP Practices in Sefton
  • Asylum Medical Assessment services
  • Extended hours GP appointments (Liverpool and St Helens)
  • Acute General Practice in A&E departments (Liverpool)
  • Intermediate Care Services (Knowsley)

PC24 has a policy that describes how we will deal with complaints. To make a compliment, comment or complaint about PC24 or any of the services we provide, please email us in the first instance.

Email – feedback@pc24.nhs.uk
You can also contact us by phone on 0151 254 2553. This is the general administration line operational between Monday to Friday 09:00am to 5:00pm. A member of staff will take your details and a member of the Patient Experience team will return your call. Please note, you will not be able to access any of the above patient services using this number.

Alternatively, you may prefer to write to us.

Quality & Governance department
Primary Care 24
4-6 Enterprise Way,
Wavertree Technology Park,
Liverpool, L13 1FB.

Healthwatch
The aim of your local Healthwatch is to give the public and communities a stronger voice to influence and challenge how health and social care services are provided within their locality.

Your local Healthwatch can also provide information about making a complaint.