PC24 consistently performs well when compared to other similar organisations across the country. We continually achieve strong performance results in our GP out of hour’s service and regularly receive positive feedback from commissioners. We recently achieved a “Good” rating from external auditors Audit Southwest.
These results have come about due to hard work and dedication of our staff, for which we are extremely proud.
We take quality and governance seriously at PC24 and our governance team support the whole organisation to manage risk, incidents and complaints in a systematic way.
We regularly receive excellent patient feedback.
We work hard to continually improve internal systems and to share learning across the wider system so that patients receive safe, caring and effective services.
We aim to provide care for all patients within 6 hours
We aim to provide care for all patients within 6 hours
Out of Hours contacts by CCG per 1000 patients
July – September 2019
Performance Indicators
Total Patient Contacts in the Out of Hours Period
All figures were taken between 1st July to 30th September 2017
