PC24 consistently performs well when compared to other similar organisations across the country. We continually achieve strong performance results in our GP out of hour’s service and regularly receive positive feedback from commissioners. We recently achieved a “Good” rating from external auditors Audit Southwest.

These results have come about due to hard work and dedication of our staff, for which we are extremely proud.

We take quality and governance seriously at PC24 and our governance team support the whole organisation to manage risk, incidents and complaints in a systematic way.

We regularly receive excellent patient feedback.

We work hard to continually improve internal systems and to share learning across the wider system so that patients receive safe, caring and effective services.

We aim to provide care for all patients within 6 hours

We aim to provide care for all patients within 6 hours

Out of Hours contacts by CCG per 1000 patients

July – September 2019

Performance Indicators

Calls answered within 60 seconds
Cases triaged within expected time period
Patients seen at Primary Care Centre within expected time period
Patients visited within expected time period
Complaints rate (number of complaints compared to total activity)
Friends and Family feedback: Patients who were ‘extremely likely’ and ‘likely’ to recommend the service

Total Patient Contacts in the Out of Hours Period

Total patient contacts
Patient contacts completed over the phone
Patients seen at Primary Care Centres
Patients visited at home
Other cases e.g. prescription requests

All figures were taken between 1st July to 30th September 2017